Refund Policy

The short version

Full refund within 14 days of purchase, for any reason. This applies whether or not you have downloaded the files, and you do not need to give a reason.

Quality guarantee

Beyond the refund right above, if a file is corrupt or materially different from what the product page describes, tell us and we will correct it — a fixed file or a refund, whichever you prefer.

How to request

Whichever is easier for you:

• Through Paddle — use the View receipt link in your purchase confirmation email, or go to paddle.net and choose Request refund.
• Through us — contact us and we will arrange it. We answer within 2 business days.

There is no form to fill in, no order number to find, and nothing to explain.

Considering a chargeback? Please talk to us or Paddle first — a refund is quicker than a bank dispute, and you do not need a reason to get one.

Merchant of record. Purchases are sold and processed by Paddle.com Market Ltd as merchant of record. Paddle's refund terms also apply, and you may raise a refund request with Paddle directly as well as with us at benatic@poolnudge.com.