Refund Policy
Last updated: August 13, 2026
The short version
Full refund within 14 days of purchase, for any reason. This applies whether or not you have downloaded the files, and you do not need to give a reason.
Quality guarantee
Beyond the refund right above, if a file is corrupt or materially different from what the product page describes, tell us and we will correct it — a fixed file or a refund, whichever you prefer.
How to request
Contact us from your purchase email with the order date. We answer within 2 business days.
Considering a chargeback? Please talk to us first — we resolve genuine issues faster than your bank will.
Merchant of record. Purchases are sold and processed by Paddle.com Market Ltd as merchant of record. Paddle's refund terms also apply, and you may raise a refund request with Paddle directly as well as with us at benatic@poolnudge.com.